Professional Experience

Designed and maintained Okta IAM systems, ensuring secure access for 1000+ users across global IT infrastructure.

Automated user onboarding, offboarding, provisioning and deprovisioning using Okta Workflows, SCIM, API integrations and Okta Orchestration reducing manual effort by 60%.

Implemented Single sign-on (SSO) solutions, enhancing authentication efficiency across 70+ enterprise applications.

Optimized multi-factor authentication (MFA) policies, strengthening security posture and cutting unauthorized access attempts by 30%.

Integrated Okta with SaaS applications and cloud platforms for centralized authentication, authorization and security management, reducing access provisioning time by 50% and improving user satisfaction.

Leveraged AI-driven features in Freshdesk, such as automated ticket categorization and smart response suggestions, to streamline issue resolution and improve support efficiency.

Provided technical support and troubleshooting assistance to resolve issues related to Okta, authentication failures and access management challenges.

Built a Slack bot that used the chat.postMessage API with bot token authentication to post test messages to designated channels in a sandbox environment.

Managed technical support for all-hands meetings, ensuring seamless A/V setup, video conferencing, and configuring Cisco Webex Room Navigators and Touch 10 panels, minimizing disruptions for executives and attendees.

Led software license management and vendor negotiation, securing cost savings, optimal pricing and preventing compliance risks.

Developed and documented IAM best practices, training IT staff and end-users on secure authentication processes.

Installed, configured and optimized LDAP based Virtual Directory Servers (VDS), improving identity management efficiency for enterprise clients.

Led seamless Federated Identity and Directory Services (FID) migrations, ensuring minimal downtime and maximizing new feature adoption.

Configured Identity Correlation and Synchronization (ICS) to define identity topologies and correlation rules, ensuring accurate identity unification and real-time synchronization across sources like Active Directory and LDAP.

Developed complex identity mapping and transformation rules in RadiantOne to accommodate custom data models, enhancing interoperability with legacy systems.

Implemented advanced join-and-correlate logic within RadiantOne, ensuring accurate and consolidated identity views for access management and compliance reporting.

Provided 24x7 technical support, ensuring SLA compliance and reducing ticket resolution time by 35% through proactive troubleshooting and root cause analysis.

Enhanced security by implementing role-based access control (RBAC), encryption protocols and authentication mechanisms, ensuring regulatory compliance.

Collaborated with development teams to test product functionality, creating bug reports and performance improvements.

Configured and customized ServiceNow modules such as Incident, Change Management, and Service Requests, improving workflow efficiency for enterprise clients.

Supported team in the implementation of ServiceNow solutions for clients, including configuration, customization, workflows, script includes and testing activities.

Managed and resolved high-volume ServiceNow tickets (Incident, Request, Problem, and Service Requests), ensuring timely resolution and SLA compliance.

Implemented ServiceNow automation to reduce manual tasks, improve incident resolution time, and address recurring issues, cutting ticket volume by 15%.

Optimized ServiceNow workflows to improve efficiency and reduce service desk response times by automating repetitive tasks and approvals.

Created and optimized knowledge articles, reducing ticket resolution times by 20%.

Provided ServiceNow platform training to new team members, accelerating onboarding and adoption.

Worked on IT projects for enterprise clients, including Disney, Lafarge and CIRCOR.